Privacy Policy

Privacy Policy for Makola

Last updated: March 2026

Welcome to Makola UK. Your privacy is important to us, and we are committed to protecting your personal information.

1. Who We Are

Our website address is: https://makola.uk

Makola UK provides online grocery delivery services, connecting customers with local market vendors.

2. Information We Collect

We may collect the following information when you use our website:

  • Name and contact details (email, phone number)
  • Delivery address
  • Account information (if you register)
  • Order and transaction details
  • IP address and browser information (for security and analytics)

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate with you for your orders or support requests
  • Improve our website and services
  • Prevent fraud and ensure security
  • Comply with legal obligations

4. Comments

When visitors leave comments on our site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent to help detect spam.

An anonymised string (hash) created from your email address may be shared with the Gravatar service. You can view their privacy policy here: https://automattic.com/privacy/.

5. Media

If you upload images to the website, please avoid including location data (EXIF GPS), as visitors may be able to extract this information.

6. Cookies

We use cookies to improve your experience on our website.

  • Cookies may store your preferences and login information
  • Login cookies last up to 2 days (or longer if “Remember Me” is selected)
  • Comment cookies may last up to 1 year

You can disable cookies through your browser settings if you prefer.

7. Embedded Content

Pages on this website may include embedded content (such as videos or images).
This content behaves as if you visited the third-party website directly, which may collect data about you and use cookies.

8. Sharing Your Data

We do not sell your personal data.

We may share your information with:

  • Delivery partners to fulfill your orders
  • Payment providers to process transactions
  • Service providers for website functionality and security

9. Data Retention

  • Comments and their metadata may be stored indefinitely
  • Registered user data is stored until the account is deleted
  • Order data may be retained for legal and accounting purposes

10. Your Rights

You have the right to:

  • Request access to your personal data
  • Request correction or deletion of your data
  • Request a copy of your stored data

To do so, please contact us using the details below.

11. Data Security

We take appropriate measures to protect your personal information and ensure it is handled securely.

12. Where Your Data Is Sent

Visitor comments may be checked through automated spam detection services.

13. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:

📧 Email: [email protected]
📞 Phone: +44 800 702 2607