Refund Policy

Refund Policy for Makola

Last updated: March 2026

At Makola UK, we aim to provide high-quality products and a smooth delivery experience. If something goes wrong with your order, we’re here to help.

1. When You Are Eligible for a Refund

You may be eligible for a refund or account credit if:

  • Items are missing from your order
  • Items are incorrect
  • Items are damaged or of poor quality
  • Items do not match their description

If your entire order is affected, you may also be eligible for a refund of the delivery fee.

2. Reporting an Issue

If there is a problem with your order, please contact us as soon as possible.

  • You may be asked to provide evidence (such as photos)
  • We will review your request based on the order details and situation

3. Refund Method

If your refund is approved:

  • Refunds may be issued to your original payment method
  • In some cases, we may provide account credit instead

4. Order Cancellations

  • You may cancel your order before it is accepted or prepared for a full refund (excluding discounts or promo codes)
  • If your order has already been prepared or dispatched, cancellation may not be possible and full charges may apply

If we cancel your order, you will receive a full refund.

5. Delivery Issues

If your order is delayed or there is an issue with delivery:

  • We will work with you to resolve the issue
  • Refunds or credits may be offered where appropriate

6. Failed Deliveries

You may still be charged if delivery fails due to reasons such as:

  • Incorrect address provided
  • Not being available to receive the order
  • Not responding to delivery attempts

7. Non-Refundable Items

The following are generally non-refundable:

  • Orders cancelled after preparation or dispatch
  • Tips given to delivery drivers
  • Issues caused after delivery

8. Our Rights

We reserve the right to:

  • Refuse refund requests where misuse or abuse is suspected
  • Review each case individually before approving a refund

9. Contact Us

If you need help with your order or want to request a refund, please contact us:

📧 Email: [email protected]
📞 Phone: +44 800 702 2607

💡 Why this version is powerful

  • Clear and easy to understand ✅
  • Matches their actual Terms (so legally safe) ✅
  • Reduces disputes and confusion ✅
  • Builds trust → increases conversions ✅

🚀 Pro tip (important)

👉 Add a small line on product page or checkout:

“If there’s any issue with your order, we’ll make it right.”

👉 This alone increases trust massively.