Terms & Conditions

Terms & Conditions for Makola

Last updated: March 2026

Welcome to Makola UK. These Terms & Conditions govern your use of our website and services. By using our website or placing an order, you agree to these terms.

1. About Us

Makola UK is operated by Cloud Retail Ltd, a company registered in England and Wales.

We provide an online platform that allows customers to order groceries and products for delivery.

2. Our Service

Our service connects you with local stores and allows you to order items for delivery.

Once an order is placed, we manage the process and arrange delivery directly to your address.

3. Your Account

To place an order, you may need to create an account.

  • You are responsible for keeping your login details secure
  • You are responsible for all orders made using your account
  • We may suspend or close accounts if misuse or abuse is detected

4. Orders

  • All orders are subject to availability
  • A contract is formed once your order is confirmed
  • You are responsible for ensuring all details (including delivery address) are correct

Some products may contain allergens. While we try to provide accurate information, we cannot guarantee that all products are allergen-free.

5. Delivery

  • Delivery times are estimated and may vary due to traffic, weather, or demand
  • Delivery fees may apply and will be shown at checkout
  • You must be available to receive your order

If delivery fails due to customer-related issues (e.g. incorrect address or no response), you may still be charged.

6. Cancellations

  • You may cancel your order before it is accepted without charge
  • If the order has already been prepared or dispatched, cancellation may not be possible and full charges may apply

If we cancel your order, you will receive a full refund.

7. Issues with Orders

You have the right to receive products that:

  • Match their description
  • Are of satisfactory quality

If there is a problem with your order:

  • You should contact us as soon as possible
  • We may request evidence (such as photos)
  • We may offer a refund or account credit where appropriate

8. Age-Restricted Products

Certain items (such as alcohol or tobacco) may only be sold to customers aged 18 or over.

We may request valid ID upon delivery. If valid ID is not provided, delivery may be refused and charges may still apply.

9. Prices & Payment

  • All prices include VAT (where applicable)
  • Prices and delivery fees are shown at checkout
  • Prices may change at any time before an order is confirmed

Payment can be made via available payment methods on the website.

10. Promotions & Offers

We may offer promotions or discounts from time to time.

  • Offers are subject to specific conditions
  • Offers may be withdrawn at any time
  • Only one offer may be used per order unless stated otherwise

11. Tips

Customers may choose to tip delivery drivers.

  • Tips are optional
  • Tips are non-refundable
  • 100% of tips go to the driver

12. Liability

We aim to provide a reliable service, but we are not responsible for:

  • Delays caused by factors outside our control
  • Losses that are not reasonably foreseeable

Nothing in these terms limits your legal rights.

13. Privacy

We process your personal data in accordance with our Privacy Policy.

14. Changes to These Terms

We may update these Terms & Conditions from time to time. Continued use of the website means you accept any updates.

15. Governing Law

These Terms are governed by the laws of England and Wales.

16. Contact Us

If you have any questions about these Terms, please contact us:

📧 Email: [email protected]
📞 Phone: +44 800 702 2607